1Concier Announces Strategic Reorganization to Enhance Efficiency, Strengthen Customer Support and Accelerate Investment in Inventory

1Concier announces the successful completion of a strategic business reorganization. This initiative will increase operational efficiency, strengthen top-tier customer support, and accelerate growth across the hospitality, healthcare, and commercial laundry industries. The changes will streamline internal processes, enable faster decision-making, and significantly increase 1Concier's investment in inventory to better serve customers across North America, Mexico, and Latin America.

“This strategic reorganization is about becoming stronger and more efficient while placing a robust focus on each customer and their real-time needs. By simplifying operations and reinvesting directly into inventory, we are committed to delivering faster, more reliable service,” said Tony R. Smith, CEO. “We will also continue to invest in technology - including AI - to improve inventory access, management and ordering through our recently launched eCommerce platform.”

Enhancing Leadership for Strategic Execution

To ensure the success of this customer-focused strategy, 1Concier is recognizing and promoting several high-performing leaders whose roles are critical to operational efficiency and customer excellence:

• Theresa Thornberg has been promoted to Senior Vice President, Corporate Accounts. With an extraordinary 25-year tenure, Theresa will continue to lead strategic collaboration to support major hospitality companies with tailored solutions and service excellence.
• Barbara Alberto has been promoted to Senior Vice President, Regional Sales. With 18 years at 1Concier, Barbara’s proven leadership will continue to inspire teams and drive results across the organization.
• Vera Kolesnik has been promoted to Vice President, Product Development and Marketing. Vera will now lead both departments to accelerate innovation and brand visibility, drawing on her deep expertise in brand and product lifecycle management.
• Hector Sanchez has been promoted to Vice President, Procurement and Logistics. Previously Senior Director of Inventory and Procurement, Hector’s leadership will drive enhanced supply chain reliability and the increased inventory readiness central to this reorganization.
• Melissa Miranda has been promoted to Director, Inside Sales and Customer Service. In her new role, she will lead the dedicated Inside Sales and Customer Service teams, reinforcing 1Concier’s commitment to exceptional customer experiences.
• Angela Leonard has been promoted to Director of Product Development. In her new role, she will lead all product development and product innovation initiatives, guiding strategy, execution, and cross-functional collaboration. Angela brings deep textile expertise and a strong track record of developing high-performing products that support our customers and strengthen the 1Concier portfolio.

For headshot requests for any members of the leadership team mentioned above, please contact Vera Kolesnik at vkolesnik@1concier.com.

ABOUT 1CONCIER:

1Concier is recognized as a leading business-to-business partner known for high-touch service and trusted linen solutions across the Hospitality, Healthcare, and Commercial Laundry markets. Formed through the merger of Riegel Linen, T Y Group, and Harbor Linen, 1Concier serves customers across North America, Mexico, and Latin America. Since 1838, our combined brands have delivered trusted textile expertise to hotels, resorts, casinos, managed care facilities, and commercial laundries, offering table linen, bed linen, bathroom terry, pool towels, robes, slippers, bedding, patient apparel, and health care support products. Our new online platform, recently nominated for Best B2B User Experience Design, reflects our commitment to innovation and gives customers a faster, smarter way to place orders and manage inventory.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251125472793/en/

“This strategic reorganization is about becoming stronger and more efficient while placing a robust focus on each customer and their real-time needs.”