UserTesting Named a Leader in Experience Research Platforms by Top Independent Research Firm

via Business Wire

UserTesting sees its placement as a reflection of its unmoderated research and enterprise-grade participant access

UserTesting, a leading provider of customer insights for the enterprise, today announced it was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026 evaluation. The report assesses experience research platform (XRP) providers across current offering, strategy, and customer feedback to help buyers evaluate their options. According to the report, “UserTesting is the choice vendor for many global enterprises for UX research.” Forrester identified, researched, and evaluated the eight most significant experience research platform providers for the report.

UserTesting was among the select companies invited to participate in the Q1 2026 evaluation of XRP providers. In this research, UserTesting was cited as a Leader in the Experience Research Platforms category. The report also notes that, “A pioneer in this market, the platform (UserTesting) helps research, product, and design teams understand user behavior and collect quick feedback to improve experiences.”

The report states that, “UserTesting offers best-in-class capabilities for unmoderated usability studies and exceptional panel quality and recruitment speed.” UserTesting received the second highest score in the current offering category and tied for the second highest score in the strategy category.

“We believe being named a Leader reflects the trust enterprises place in UserTesting to help them understand real customer perspectives and act on them with confidence,” said Baran Erkel, Chief Strategy Officer at UserTesting. “As experience research evolves in the AI era, our focus remains on delivering high-quality participant access, speed, and flexibility while embedding customer insight more deeply into our users' daily workflows.”

Over the past year, UserTesting has increased investment in strengthening the foundation of enterprise-grade experience research while advancing AI-assisted capabilities designed to help teams plan, execute, and analyze research more efficiently. UserTesting believes these investments support organizations under increasing pressure to generate insight earlier and more often, so leaders can act on them with greater confidence.

To access a complimentary copy of the full report, click here.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

About UserTesting

UserTesting is the leading customer insights solution, enabling organizations to make confident decisions by understanding how real people experience their products, services, and ideas. The company's AI-powered platform provides on-demand access to diverse perspectives through a global participant network and flexible recruitment options. UserTesting delivers end-to-end capabilities from participant recruitment through AI-driven insight generation, helping design, product, marketing and research teams make better, smarter decisions, improve stakeholder alignment, and drive measurable business outcomes. Learn more at www.usertesting.com.

Contacts