Articles from Diligent

Diligent, a leading GRC SaaS company, today announced it is collaborating with S&P Global’s Market Intelligence division to launch Diligent Market Insights Reporting. Powered by S&P Capital IQ Pro data, the reports give corporate directors and executives timely, contextualized insights into global financial data and peer performance – including market sentiment, analyst consensus, peer developments and industry analysis – to stay ahead of market and investor risks. The reports are built within the Diligent One Platform, Diligent’s leading GRC platform empowering more than 1 million users and 700,000 board members and leaders to make better decisions.

Diligent, a leading GRC SaaS company, has solidified its market-leading position as an “Integrator” in the 2024 IRM Navigator™ Quarterly Insight Report – ERM Edition by Wheelhouse Advisors. This report, which serves as a benchmark for evaluating Enterprise Risk Management (ERM) solutions within the broader Integrated Risk Management (IRM) landscape, highlights Diligent’s robust capabilities in delivering an integrated platform that connects ERM with governance, compliance and ESG initiatives, empowering organizations to align strategic goals with proactive risk oversight.

Diligent, a leading GRC SaaS company, today announced new features within the Diligent One Platform to empower boards and leaders to boost efficiency, streamline board meeting preparation and strengthen risk oversight. Key features include new AI Smart Prep capabilities for insightful question recommendations ahead of board meetings, a Google Drive integration for faster, simpler and secure board preparation, and an expanded Education & Templates Library with over 150 tailored governance resources.

Diligent, a leading GRC SaaS company, today announced the launch of its AI-powered due diligence reports, offering organizations easy access to comprehensive third-party assessments. Designed to meet growing regulatory demands and the complexities of modern supply chains, the reports enable more efficient decision-making for chief compliance officers, general counsel, and other risk professionals balancing resource constraints and increased compliance burdens.

Investor backing for “say on pay” proposals rose to 91.5% at S&P 500 and Russell 3000 companies during the 2024 proxy season, according to the new Diligent Market Intelligence: Investor Stewardship 2024 report from Diligent. This comes as CEO compensation reached record levels, with the median granted pay for S&P 500 CEOs hitting $15.9 million in 2023—an 8.9% increase from the prior year—and $6.6 million for Russell 3000 CEOs, up 8.8%.

Diligent, a leading GRC SaaS company, today announced the launch of Diligent Market Intelligence (DMI) data on Snowflake Marketplace, giving companies access to extensive activism and proxy voting data. Diligent Market Intelligence’s availability on Snowflake Marketplace will deliver advanced data solutions enabling seamless data access for market leading insights.

Diligent, a leading GRC SaaS company, today announced the launch of its new Artificial Intelligence (AI) Act Toolkits, designed to help corporate secretaries, legal and compliance teams, chief technology officers, chief information security officers and audit teams navigate the increasing complexity of AI governance and AI regulatory compliance. The Toolkits empower businesses operating inside and outside the European Union (EU) to understand and comply with the requirements of the EU's AI Act, and to integrate a responsible and ethical approach to AI adoption that builds trust in new technologies and adheres to global standards for AI governance.

Diligent, a leading governance, risk, and compliance (GRC) SaaS company, today announced that Diligent Boards for NetSuite has achieved ‘Built for NetSuite’ status. The new SuiteApp, built using the Oracle NetSuite SuiteCloud Platform, integrates with the Diligent One Platform to help organizations securely showcase financial metrics and key insights across risk, compliance, audit, and ESG to leadership and board directors and provides board education and best practice resources to elevate governance.

Diligent, a leading GRC SaaS company, today announced the launch of its Network and Information Security Directive (NIS2) Compliance Toolkit, designed to help organizations navigate the complexities of the European Union (EU) NIS2 Directive and bolster their cybersecurity resilience. The toolkit maps cybersecurity risk management obligations mandated by NIS2 against Cyber Risk Management Group’s (CRMG) leading controls library, which is based on international standards and best practices. This helps organizations demonstrate a clear commitment to NIS2 compliance requirements to drive trust with customers, partners, and investors.

Four hundred and forty-nine U.S. companies were subject to activist demands in H1 2024, a 9% increase compared to the 412 in H1 2023 and 11.4% increase compared to the 403 in H1 2022. According to the new Diligent Market Intelligence: Proxy Season Review 2024 report produced in association with Olshan Frome Wolosky and Campaign Management, more than half of U.S. companies subject to demands were valued at more than $10 billion, as activists seek value creation opportunities at large, well-known companies.

Diligent, a leading GRC SaaS company, and PwC UK, an industry-leading provider of audit, consulting, tax and advisory services, today announced a strategic collaboration that combines best-in-class technology with leading insights to streamline and simplify entity management and subsidiary governance, manage risk and support regulatory compliance to U.S. and UK-headquartered multinational clients.

Diligent, a leading GRC SaaS company, today announced its Human Capital, Compensation & Culture Certification, a comprehensive online program designed to help executives, directors and compensation committee members enhance their strategic acumen in human resources and organizational culture. Understanding the nuances of human capital management and executive compensation is crucial for organizations to effectively navigate increased disclosure requirements. This certification program will enable leaders to effectively oversee new areas of risk falling under the compensation committee's purview, develop leading relationships between management and the board and make informed decisions.

Diligent, a leading GRC SaaS company, today announced Diligent AI, a powerful set of artificial intelligence capabilities within the Diligent One Platform that enhance how organizations understand, anticipate and mitigate risks. Diligent AI will enable users to identify risks, safeguard data and democratize the decision-making processes, driving resilience and empowering organizations with certainty and clarity like never before.

Nearly 96% of corporate boards expect a continued or stronger focus on ESG over the next five years, with diversity, equity and inclusion (DEI) and climate change topping the list of priorities, according to the new Sustainability in the Spotlight 2024 report from Diligent and Spencer Stuart. The report reveals how directors are looking for more specific data and insights on the material issues facing their companies to better balance the risks and opportunities surrounding ESG.

In 2023, 76.2% of the 3000 largest U.S. companies mentioned climate change as a risk in their annual financial reports, up from 68.2% a year prior. This is according to the new Diligent Market Intelligence: ESG Engagements in 2024 report from Diligent.

Diligent, a leading GRC SaaS company, today announced a first-of-its-kind Enterprise Risk Management (ERM) dashboard powered by industry-leading market data from Moody’s (NYSEMCO), the leading source of relevant insights on exponential risk. The dashboard will help Chief Risk Officers, Chief Financial Officers, general counsel and other risk professionals monitor critical risk factors, aggregate findings and present a clear and comprehensive report to the board to drive informed decisions and long-term success for the organization.

Diligent, a leading GRC SaaS company, today announced the launch of Board Reporting for Enterprise Risk Management (ERM), a templatized dashboard that delivers easily digestible risk reports for boards and executives, complete with actionable and auditable data. Through the Diligent One Platform, organizations can now streamline the integration of risk data, enabling analysis to better manage strategic risk and generate insights, all from a single source of truth.

Diligent, a leading GRC SaaS company, today announced new partnerships to bring the Diligent One Platform to more organizations worldwide, helping them gain a consolidated view of risk to make better decisions in a complex business environment. The new partners span across Latin America, Asia-Pacific, Europe and North America, and add to Diligent’s worldwide partner network.

Companies with advanced cybersecurity performance create 372% higher shareholder return compared to their peers with basic cybersecurity performance, according to a new report from Diligent and Bitsight. The report also reveals that highly regulated industries, such as healthcare and financial services, have the highest cybersecurity ratings, and companies with either a specialized risk committee or audit committee achieve better cybersecurity performance compared to those with neither, with ratings of 710 and 650 respectively.

Diligent, a leading GRC SaaS company, today announced a new partnership with Fortune Media to provide exclusive, weekly editorial content from Fortune for boards and leaders in the Diligent One Platform. Beginning in April, Diligent One customers will exclusively have access to Fortune’s The Modern Board weekly newsletter featuring content from Fortune’s editors, covering a variety of topics across corporate governance, board innovation, diversity, sustainability, and digital transformation, among others. Diligent customers will also have sole access to Fortune’s virtual roundtable events to better help directors connect with and learn from industry peers on emerging risks facing directors.

In 2023, 982 companies were subject to activist campaigns globally, a 4.6% rise compared to a year prior and the highest level since 2019. This is according to the new Diligent Market Intelligence: Shareholder Activism Annual Review 2024 report from Diligent. The findings were released live today at Diligent’s first annual Proxy Season Preview, a leading proxy season conference featuring panels and keynote speeches from the world’s most prominent stewardship specialists on topics including shareholder activism, environmental, social and governance (ESG), executive compensation and more.

Nearly two-thirds of U.S. public company board members want better intelligence, saying they could be more impactful in their oversight of cyber and other risks if they could proactively anticipate disruption, according to a new report released today by Diligent, a leading GRC SaaS company, BDO USA, one of the nation’s leading accounting and advisory firms, and Corporate Board Member, a market-leading publication for public company board members.

Diligent, a leading GRC SaaS company, today announced its partnership with Manifest Climate, a leading AI-driven climate risk management platform, to bring organizations comprehensive solutions that support climate measurement, reporting and disclosure. The partnership builds on Diligent's ESG solution and board reporting dashboard that helps companies to automate data collection, analysis and reporting of greenhouse gas emissions. Now, combined with Manifest’s AI-powered climate assessment solution, companies can conduct gap analyses and peer benchmarking in real-time to align with regulation requirements and gain a clear view of how their climate data measures against standards and frameworks.

2023 proved to be a busy period for sanctions activity, with 21,784 new records, according to Diligent, a leading GRC Saas company. The second half of 2023 saw an increase in records created in a bid to stifle war efforts in both Ukraine and Palestine, according to the sanctions list database in the new Diligent Market Intelligence Compliance Trends 2024 report from Diligent.

Diligent, a leading GRC SaaS company, today announced it has been named a Leader in The Forrester Wave™: Governance, Risk, and Compliance Software, Q4 2023, with the report noting “Diligent sets the standard for modern governance with its feature-rich platform.”

Investor support for S&P 500 “say on pay” proposals increased for the first time in five years, with CEO average realized pay declining by 68% to $25.6 million, compared to $79.9 million in 2021. This is according to the new Diligent Market Intelligence: Investor Stewardship 2023 report from Diligent.

Diligent, a leading GRC SaaS company, today announced the expansion of its global partner program with the addition of several new partners across Asia Pacific, Latin America and North America. The latest partnerships add to a network of 120 + partners worldwide across the technology, consultancy, sustainability and legal industries that add value to Diligent’s customers and seek to deliver modern governance, risk, compliance, audit and ESG solutions to leading organizations.

Diligent, a leading GRC SaaS company, today announced the integration of Microsoft 365 with Diligent’s board and leadership collaboration solution. Diligent is available on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions, as well as directly through Microsoft Teams.

Diligent, a leading GRC SaaS company, today announced Diligent One, a first-of-its-kind platform that provides leadership, boards and practitioners with a single source for all their governance, risk and compliance (GRC) needs. The platform was announced live today at Modern Governance Summit, the world’s premier GRC event, and is available in pilot phase now.

Diligent, a leading GRC SaaS company, today announced the launch of Board Reporting for Investor Engagement, which gives organizations a clear and compelling picture of how investors perceive their companies relative to industry peers, along with potential activist vulnerabilities. Powered by Diligent Market Intelligence, the most comprehensive database of governance and shareholder intelligence, the dashboard takes the guesswork out of what information to share, helping investor relations professionals save time and tell their story the right way, and gives board members insight into the issues shareholders care about most so they can demonstrate stronger oversight.

Diligent, a leading GRC SaaS company, today announced its AI Ethics & Board Oversight Certification for corporate directors and executives. The program will help leaders navigate the context and basics of artificial intelligence (AI), associated opportunities and risks, ethics and compliance frameworks and regulatory considerations, to enhance their oversight of AI.

Diligent, a leading GRC SaaS company, today announced the launch of Diligent Market Intelligence, a market-leading provider of governance and shareholder intelligence. The launch combines Diligent’s leading shareholder activism, voting and corporate governance data (formerly Insightia) with its ESG and executive compensation data, empowering customers to proactively manage shareholder pressures and mitigate governance risks.

Diligent, a leading GRC SaaS company, today announced the launch of AI-powered benchmarking within Board Reporting for ESG, delivering greater sustainability report analysis to boards and executives. Diligent AI utilizes a trained large language model (LLM) to analyze thousands of sustainability disclosure reports filed by publicly listed companies helping customers instantly understand how their organization’s focus on environmental, social and corporate governance (ESG) topics compares to industry peers, as well as identify industry standards in reporting and emerging ESG trends.

Diligent, a leading GRC SaaS company, today announced the launch of Board Reporting for IT Risk. The first-of-its-kind dashboard enables Chief Information Security Officers (CISOs) to communicate a holistic view of their organization's risk posture to the board by streamlining how they track, measure, and report on IT Risk, and includes a data-driven view of cybersecurity performance and insights from Bitsight, and benchmarking data with cybersecurity scoring from SecurityScorecard.

U.S. organizations are proactively preparing for Scope 3 reporting, with 63% of the 500 largest U.S. public companies voluntarily reporting on Scope 3 emissions, according to a new report from Diligent, a leading GRC SaaS company. The ESG 2023 report produced by Insightia (a Diligent brand) in association with Vinson & Elkins, highlights how issuers are being held accountable for emissions reporting on a global scale, with regulators, standard setters and investors alike calling for mandatory Scope 3 reporting.

Diligent, a leading GRC SaaS company, has partnered with sustainability tech provider Clarity AI to launch its ESG module, giving organizations and investors greater transparency into ESG scores and how a company’s climate data measures against the wider market. The module is available within Insightia One, Diligent’s market intelligence platform, and can be leveraged together with Insightia’s additional shareholder engagement and governance data solutions.

Diligent

Diligent, a leading GRC SaaS company, today announced new partnerships to help organizations succeed in an increasingly complex and uncertain business environment. The announcement follows the launch of the Diligent Showcase, a central hub for customers to access over 50 + Diligent partners and integrations to enhance their GRC and ESG programs.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, today announced the launch of Board Reporting for Audit, a first-of-its-kind dashboard that streamlines audit reporting to bring easily digestible intelligence to the board. Built on the only platform that supports an organization through its entire GRC journey, Board Reporting for Audit consolidates internal audit data into one straightforward dashboard to better monitor controls, track audit plan progress and securely surface important insights to help boards drive the organization forward.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, today announces the launch of Diligent Showcase, a central hub for customers to enhance their GRC and ESG program with more than 50 partners and integrations. The showcase features technology integrations, complementary solutions, and Diligent authorized service providers.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, today announced the launch of Board Reporting for ESG, a first-of-its-kind board dashboard that combines performance data with market intelligence to give a comprehensive view of an organization’s environmental, social and governance (ESG) posture. Built on the only platform that offers tools to support an organization through its entire GRC journey, Board Reporting for ESG can be tailored to capture an organization’s climate and other ESG data. This enables sustainability professionals to focus on the data that matters, delivering reporting in an easy-to-comprehend format for executive management and company directors.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, today announced that Diligent’s Board & Leadership Collaboration solution has been recognized as both a Leader and Momentum Leader for Board Management Software in G2 Spring 2023 Reports. Diligent provides leaders with the solutions needed to deliver real-time communication, secure collaboration, governance approval workflows and intelligence, bringing the clarity needed to make informed decisions.

Thirty-five percent of directors expect conditions to deteriorate in the next 12 months, with slowing demand, heightened geopolitical risks and the Fed's continued tightening through the latest bank run listed as contributing factors, according to Diligent. New insights from Diligent Institute and Corporate Board Member shine light on the declining outlook of corporate directors at the close of the first fiscal quarter.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, today announced new partnerships in response to the growing demand for connected insights across organizations. The Diligent Partner Program enables partners to add value for their clients, allowing them to capture new revenue streams by offering a single source to meet all their governance, risk and compliance (GRC) and environmental, social and corporate governance (ESG) needs.

Last year, companies subjected to new activist campaigns increased by 10.6% in the U.S. and 6% globally in 2022, according to a new report released today by Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG. The Shareholder Activism Annual Review 2023 report, produced by Insightia (a Diligent brand) shows that activism flourished in 2022 with the number of campaigns returning to pre-pandemic levels, spurred on by the introduction of the universal proxy.

Seventy-five percent of corporate directors say the roles and responsibilities of the board will continue expanding in scope over the next three to five years, according to a new report released today by Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, and Corporate Board Member, the market-leading publication for public company board members.

Diligent Institute, the global corporate governance research arm and think tank of Diligent, today announced the launch of its premier Cyber Risk & Strategy Certification. The program builds on the company’s existing Climate Leadership and ESG Leadership certifications, and comes in response to the U.S. Securities and Exchange Commission’s (SEC) proposed rules which require board members to participate more closely in cybersecurity oversight.

Regulatory compliance is a top risk for businesses in 2023, with 73% of risk professionals concerned about meeting the demands of regulations, according to new research from Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG. The U.S. survey of 450 senior risk, compliance, audit, finance and security professionals gives new insights into what leaders view as being the top risks for their organizations in 2023.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, today announced its ESG Due Diligence investigation report offering. In the wake of ESG regulatory requirements, the new offering allows an organization to gain better visibility into the conduct of partners, vendors and external business relationships across its third parties to protect the company’s brand and reputation.

Following the Securities and Exchange Commission’s proposed cybersecurity rules, Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, found that 90% of organizations have recently adopted a heightened cybersecurity posture. Research from a new national survey of more than 450 senior risk, compliance and security professionals in the U.S. reveals that data breaches are considered the top risk for revenue growth facing businesses today.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, today announced the launch of the Diligent Partner Program. The program is the first to offer partners a single source to meet all their governance, risk and compliance (GRC) and environmental, social and corporate governance (ESG) needs as they pursue these fast growing markets. Through the program, partners can build their GRC and ESG practices by referring and reselling, deploying, customizing, and integrating Diligent’s comprehensive suite of solutions.

While progress has been made in driving gender diversity on corporate boards, there are still massive gaps in how diversity is defined and represented on boards around the world, according to Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG. In fact, new research – revealed at the Modern Governance Summit today, September 12, 2022 – shows that boardroom diversity by race, ethnicity, age and LGBTQ+ representation lags significantly behind gender diversity globally.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG, today announced keynote speakers and agenda highlights for its annual Modern Governance Summit (MGS), taking place in Austin, Texas and online between September 12-14, 2022.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announced the launch of its new hub in Baltimore, along with a new free training program to upskill and recruit under-represented job seekers. The training program is launched in partnership with SV Academy, the largest learning community of diverse sales professionals. Up to 100 Baltimore-area residents will be accepted into the program, which provides career-ready technical and professional skills, and roughly 30 graduates from the first cohort in 2022 will be matched with entry-level jobs in tech sales and customer success at Diligent.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announces the launch of its premier Diligent ESG Leadership Certificate Program in partnership with Competent Boards, the premier creator of ESG training programs. The Diligent ESG Leadership Certificate Program is designed to help corporate directors, C-level executives and other modern leaders better understand how to identify opportunities and overcome challenges related to setting, executing against and measuring ESG goals.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announced that nominations for the annual Modern Governance 100 program are open.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announced that its Diligent ESG solution has been selected as an honorable mention in the Software category of Fast Company’s 2022 World Changing Ideas Awards.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announced Diligent Community, a next-generation governance and civic engagement solution for public organizations that simplifies the end-to-end agenda and meeting management process. Representing significant updates to the company’s platform, Diligent Community enables organizations to easily manage complex governance tasks in any environment and significantly reduce meeting preparation overhead efforts, freeing up time to focus on the organization’s mission.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, is pleased to announce the issuance by the U.S. Patent and Trademark Office of patent Nº 11,263,523 covering Diligent’s system and method for organizational health analysis.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, is excited to announce the appointment of Satheesh Ravala as its new Chief Technology Officer and Dan Zitting as its new Chief Product and Strategy Officer. Ravala and Zitting will evolve Diligent’s integrated platform to help companies connect insights across their organization, facilitating more purpose-driven leadership.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, is pleased to announce that Colin Low, an experienced independent board director, has joined the Advisory Board of the Diligent Institute, Diligent’s think tank and research arm.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announces additional featured speakers joining the lineup of celebrated subject matter experts.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announces the addition of Women Business Collaborative (WBC), an alliance of over 65 women’s business organizations, to its growing Modern Leadership initiative, which was created to increase diverse representation at the executive and board levels for global businesses.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announces new findings from a national survey of 450 senior finance and risk professionals in US-listed businesses. The results show that US businesses lost $396 million1 in 2021 largely due to cyberbreaches caused by staff having to work from home. The survey also shows that businesses are concerned by risks associated with lack of strategy around ESG, complex regulatory landscapes, and a disconnect between the board and the operational team.

Diligent, a global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announces the integration of Diligent Boards with Microsoft Teams. Customers can now use Diligent’s board governance software while using Teams, driving better decision-making by providing organizations with a secure way to access critical governance intelligence and meeting resources.

Diligent, the global leader in modern governance providing SaaS solutions across governance, risk, compliance and ESG, today announces incredibly strong year-over-year growth for its mission-driven business, resulting in more than 8,500 clients across public sector, community healthcare, primary education and nonprofit entities globally. Due to the pandemic, nearly every organization has had to bring their leadership and governance online, and as a result, Diligent’s BoardEffect software, a board management solution optimized for nonprofit organizations, has been implemented by nearly triple the boards and committees of any other provider focused on that sector.

Diligent, the global leader in SaaS governance, risk and compliance (GRC), today announces that it is expanding its GRC footprint with Tennessee State Government internal audit functions. This makes Tennessee the first U.S. state government to adopt Diligent’s integrated GRC platform, including its Audit Management solution, across the majority of its state internal audit teams.

Diligent, the global leader in SaaS governance, risk and compliance (GRC) is pleased to announce its role as a new member of the Open Cap Table Coalition, a cross-industry group that is collaborating to improve the interoperability, transparency and portability of startup capitalization data. The working group includes major law firms that advise emerging companies, leading software providers, venture capital firms and other critical members of the startup ecosystem.

Diligent, the global leader in SaaS governance, risk and compliance (GRC), today announces the release of its company health check capability, powered by Dun & Bradstreet, within Diligent’s Entity & Subsidiary Management solution.

Diligent, a global leader in software as a service (SaaS) governance, risk and compliance (GRC), today announces the company has joined Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program. As a member of the AWS ISV Accelerate Program, Diligent is able to co-sell with the AWS Sales organization to accelerate sales cycles and drive new business.