Glia Announces GVA Learning 360: First AI Virtual Assistant to Generate Responses Based on Human Agent Conversations
Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would respond to a customer request and uses the intelligence to automatically generate answers for their GVA—significantly advancing beyond industry-standard AI virtual assistants that rely solely on written documents.
Glia and COCC Announce Partnership to Accelerate Seamless Customer Experiences for Financial Institutions Through Unified Interactions
Glia, the leader in customer interaction technology for high-trust sectors, today announced a strategic partnership with COCC, an industry-leading fintech provider, to redefine customer interactions within COCC’s digital banking platform. The partnership enables COCC to provide its community bank and credit union clients a transformed and frictionless customer experience through the power of unified interactions unlocked by Glia’s ChannelLess® platform — driving efficiency, loyalty, and revenue.
Glia Survey Finds 69% of Leaders Are Dissatisfied With Current Contact Center Technology
Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on the evolving challenges and opportunities facing today’s contact center teams across banking, credit unions, insurance and more.
