Kahuna Labs Introduces AI-Powered Escalation Prevention to Help Enterprises Stop Escalations Before They HappenNew module analyzes support interactions in real time to identify escalating cases and recommend actions that reduce customer risk
Cloud Software Group Advances AI-Driven Support Strategy with Deployment of Kahuna AI Across Its Software PortfolioSAN FRANCISCO, May 06, 2026 (GLOBE NEWSWIRE) -- Cloud Software Group (CSG) is advancing its AI strategy to modernize technical support operations with the deployment of Kahuna AI across its portfolio of enterprise software businesses. Implementations are underway within Citrix, with planned expansion to TIBCO, Infoscale and Arctera.
Kahuna Labs Highlights New Constellation Research Report on Frontline Productivity and the Future of AI-Driven Decision VelocitySAN JOSE, Calif., Jan. 12, 2026 (GLOBE NEWSWIRE) -- Kahuna Labs today announced that it is promoting a newly published Constellation Research “Big Idea” report by founder and principal analyst R “Ray” Wang titled “Augmenting and Accelerating Frontline Productivity: Accelerating Decision Velocity With AI and Automation Through Digital Labor.”
Kahuna Labs Appoints Atul Nanda as Executive Advisor to Guide Product Strategy and Support Industry EngagementSAN JOSE, Calif., Jan. 06, 2026 (GLOBE NEWSWIRE) -- Kahuna Labs, the Frontline Productivity Company, today announced that Atul Nanda has joined the company as an Executive Advisor, bringing decades of global leadership experience across customer support, customer success, and enterprise cloud operations at some of the world’s most influential technology companies, including Google, Salesforce, and Atlassian.
Kahuna Labs Names Customer Support Visionary Judith Platz as Field Chief Customer Officer to Help Redefine the Future of Enterprise Support with AISAN JOSE, Calif., Dec. 22, 2025 (GLOBE NEWSWIRE) -- Kahuna Labs, the Frontline Productivity Company, announced that Judith Platz has joined the company as Field Chief Customer Officer (CCO), a newly created role focused on partnering with the world’s most forward-leaning support and customer leaders to accelerate a new era of intelligent, AI-powered technical support.
