Articles from Liveops

AI-powered certification simulations within the LiveNexus orchestration platform improved agent readiness, early customer engagement and schedule reliability for a leading insurance provider

Liveops, a leader in flexible customer experience solutions, today released its 2026 AI Maturity Benchmark for Customer Experience, a new global research report showing that enterprise customer experience (CX) leaders are embracing AI, but not an AI-only CX.

Liveops, a leader in flexible customer experience solutions, today announced the launch of LiveNexus, a new AI and human orchestration platform and innovation engine designed to help enterprises safely modernize their customer care operations with accountability and speed. LiveNexus combines strategy, testing, and scaled execution within a single operating model. Liveops will debut LiveNexus at Customer Contact Week (CCW) Orlando, one of the largest contact center events in early 2026.

Artificial Intelligence surged throughout the 2025 holiday shopping season, but consumers remain divided on its impact. New data from the Liveops 2025 Holiday AI & Customer Service Report shows that nearly 8 in 10 consumers (78%) have used AI or automation for customer service this season, and 73% say they’ve relied on it more than last year. Yet despite its ubiquity, only 29% say AI has improved their experience, while 54% say human agents are still doing better.

Liveops, Inc., a leading virtual contact center is celebrating National Customer Service Week across the U.S. Tens of thousands of agents and hundreds of employees will participate in the week-long celebration from October 3 to 7, 2022.