Omilia is Named as the Only Customers’ Choice Vendor in the 2024 Gartner® Peer Insights™ "Voice of the Customer" Report for Enterprise Conversational AI Platforms
Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), today announced its recognition in the 2024 Gartner Peer Insights "Voice of the Customer" report for Enterprise Conversational AI Platforms. We feel the report recognizes Omilia for its outstanding performance in customer satisfaction, reinforcing the company’s commitment to delivering real business outcomes and value at scale through cutting-edge AI technology.
Omilia Launches Pathfinder to Drastically Reduce Conversational AI Deployment Times by 80%
Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), today announced the launch of Pathfinder, a tool that significantly reduces CAI application design and development time to accelerate and improve customer deployments. Part of the Omilia Cloud Platform, Pathfinder ingests, processes and analyzes raw, unstructured data from files such as PDF, TXT, CSV, and HTML. It then identifies and categorizes customer intents and uncovers automation opportunities that your CAI application may be missing.
Omilia Announces Launch of Agent Assist
Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch of Agent Assist, a groundbreaking product that revolutionizes customer service and support. Agent Assist empowers call center agents with personalized coaching and contextually relevant real-time assistance, ensuring they can fulfill customer requests quickly and seamlessly, ultimately enhancing customer satisfaction.
