Articles from Percepta

Percepta and Ryan Strategic Advisory identify four priorities for improving automotive customer experience, from AI integration to employee development

New hub enhances AI-enabled, multilingual CX capabilities to support rising demand for connected automotive customer experiences across Europe

Global CX Leader Earns Gold, Silver, and Bronze Honors in Record-Setting Awards Night

DEARBORN, Mich., Feb. 03, 2026 (GLOBE NEWSWIRE) -- Percepta, a global customer experience (CX) company and joint venture between TTEC Holdings, Inc. (TTEC) and Ford Motor Company, today announced that President Karen Gurganious has stepped down from her role. Thomas Monaghan, TTEC’s Senior Vice President of Global Operational Excellence, has been appointed to succeed her as president of Percepta, effective immediately.

DEARBORN, Mich., Dec. 18, 2025 (GLOBE NEWSWIRE) -- Percepta, a customer experience (CX) leader purpose-built for the automotive industry, is closing out 2025 with a standout year of industry accolades. The company has been recognized with nine honors at the 2025 MarCom Awards and six Comparably Awards, celebrating its culture, leadership, and employee experience. Together, these achievements underscore Percepta’s commitment to delivering exceptional experiences for employees, clients, and their customers.