Articles from healow Genie

Fusion Health Services has achieved 100% call automation, saving approximately two hours of administrative time daily since implementing healow Genie™, the innovative AI-powered contact center solution. Before adopting healow Genie, Fusion Health Services relied on a voicemail-based workflow that required staff to review call transcripts, manually assign requests, and determine which team member should respond to each patient's inquiry. The process created administrative burden, delayed response times, and reduced visibility into staff workloads.